Due to the time and the specialty craftsmanship of our products, we are unable to provide refunds or exchange on cakes, cake pops, cupcakes, dessert platters, cookies and custom orders. Once an order has been delivered or picked up by you or a designated party it is considered “Accepted”. We do not accept refunds or changes to decorating style, colors, general decoration, flavors, frostings or any other changes will not be honored. Refunds requested due to flavor or texture after the cake has been accepted and picked up will be a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Your order/ item(s) must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination will be determined by Alaina or Carlina. Please understand that we cannot issue refunds for custom orders that have already been completely eaten. *Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
Once your order has been placed 50% no refundable deposit will be held in place to reserve your date, time and order. We do not accept cancellation or changes within 5 days of pick up/ delivery.
We do not give refunds or make changes due to improper storage, driving, decorating style, colors, general decoration, flavors, or frostings, etc. will not be honored.